Please read this brief guide to the terms and conditions of staying at Kalahari River & Safari.  Use of abbreviations such as KRSC will be used to represent Kalahari River & Safari Company.
And word Camp or KRSC to represent the property and or its representatives.

  1. Confirmation of a booking by the Client is deemed acceptance of these terms.
  2. Application of Terms
    1. These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an authorized Representative of the Company
    2. The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.
  3. Prices
    1. All published prices include VAT at the current rate.
    2. We reserve the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later.
  4. Availability
    1. All rooms and prices offered by us are subject to availability and the discretion of the Bookings Manager.
    2. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.
  5. Bookings
    1. Bookings must be guaranteed for the first night's accommodation by a major credit or debit card, by payment of a cash deposit , or EFT. Travel agent or hotel booking agency. It is at the discretion of the Bookings Manager if full prepayment may be required. At least 3 working days are required to process credit and debit card payments.
  6. Arrival and Departure
    1. Units are usually available from 2pm  on the day of arrival. However, we are not  in any way obliged to make units available to Clients at this time.
    2. Where possible, at times of high demand when bedrooms are not available at the check in time, Clients may check in and use all the camp facilities, subject to any rules and restrictions in place at KRSC  in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc. whilst the accommodation is being prepared.
    3. Departure is by 10am local time. Failure to check out by 10am local time  during times of high demand (peak seasons)will entitle KRSC to charge an additional fee.Clients who are aware that they will be arriving before 2pm local time should inform Reception prior to arrival, however, we cannot guarantee that bedrooms will be available at the time of arrival before 2pm unless booked from the previous day.
  7. Cancellations, Amendments and Non-arrivals
    1. Cancellations of bookings 30 days or more in advance will be entitled to a 15% handling fee deducted from the guests total payment made. Any deposit paid will be returned, less 15% if a guaranteed reservation is cancelled. This is a standard 15% for all cancellations, amendments and non arrivals. Amendments are for bookings postponed up to 6 months when other or new rates apply. And non arrivals forfeit their  100% of their Deposits. 30 days full payment refund. 14 days 30% 7 days forfeit full payment.
    2. In the event of non-arrival or cancellation  2 days prior to the day that the Client is due to arrive at KRSC and where the booking has been guaranteed, a charge equivalent to one night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
    3. We reserves the right to offset any amount payable for such cancellation against the Client's credit or debit card without prior notice or the approval of the Client, where applicable
    4. If KRSC cancels before  2 days prior to the scheduled day of arrival, KRSC liability to the Client will be no greater than the amount paid by the Client in respect of the booking.
    5. If we cancels the booking , 2 days prior to the scheduled day of arrival, KRSC’s  liability will be limited to the charge for one night's accommodation at the Camps rate which applies at the time that the booking was made.
    6. In the unlikely event that the KRSC does not, for any reason, have the required number and types of rooms available as per the booking, the Company reserves the right to relocate the Client to an alternative Accommodation of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Company's discretion be paid by the Company. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to the accommodation in respect of the booking) shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that neither the Company nor KRSC accept any liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
  8. 8. Payment
    1. Settlement of the bill in full, less any advance payments, must be made prior to departure from the KRSC.
    2. Upon arrival KRSC reserves the right to request payment.
    3. We accept card payments just not Diners or Amex are accepted. No cheques are accepted. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the KRSC of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
    4. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify us within 7 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected.
    5. KRSC may charge interest at a rate of 4 percentage points per year above FNB’s base rate on any outstanding balance before and after judgement.
  9. Children
    1. Children aged 10 years and under must be under supervision of a responsible adult at all times to ensure that the children's safety.
  10. Dogs and other Pets
    1. KRSC does not accept pets
  11. Behavior
    1. KRSC reserves the right to judge acceptable levels of noise or behavior of Clients, Guests or representatives, who must take all steps for corrective action as requested by the Camp manager.
    2. In the event of failure to comply with management requests, KRSC may terminate the booking, stop any event immediately and / or ask the Client to vacate the camp premises immediately without being liable for any refund or compensation.
    3. All units at this Camp have been designated non-smoking. Should you choose to smoke in your unit  The establishments owners  reserves the right charge you R150.00 to cover the cost of cleaning the room and for the disruption caused.
  12. Right of Refusal
    1. Kalahari River and Safari reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs or is behaving in a threatening, abusive or otherwise unacceptable manner.
  13. Discrimination
    1. It is the policy of the Camp not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability.
    2. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and KRSC manangement may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
  14. Comments and Complaints
    1. Any comments or complaint regarding the Camp should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the camps General Manager.
  15. Liability
    1. Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.
    2. Unless the Hotel is liable under the above condition 16.1, the Client indemnifies the KRSC from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
    3. The KRSC will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
    4. The KRSC does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to the Camp(cumulatively referred to as the “Client’s Property”). The KRSC may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Property. KRSC will not assume custody or control of such articles, which remain on camp premises at the owners risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold the KRSC liable in any manner whatsoever.
    5. The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to KRSC on demand the amount required to make good or remedy any such damage.
    6. Clients must report any loss of or damage to their property immediately on discovery to the camps Management, and shall make themselves available to assist with any reports made by camp to the police.
    7. Clients shall not enter areas of the Camp which are indicated as being closed to the public. KRSC shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.
  16. Data Protection
    1. The information provided by the Client may be processed by the Company, and/or  for the KRSC purposes it has notified to the Data Protection Registrar. By confirming the booking, the Client consents to this processing of the information.
  17. View full details of our Privacy Policy
  18. Dispute
    1. These terms will be construed in accordance with English law and the camp and the Client submit to the non-exclusive jurisdiction of the English courts.
  19. Internet Facilities
    1. Internet facilities are provided by third party providers. Where these facilities are available in the camp, the Client acknowledges that there may be disruption to the connection without prior notice and KRSC shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify the Hotel and the Company against any claim, demand, suit, proceeding or prosecution arising therefrom.
  20. Website Information
    1. KRSC cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.
  21. Copyright
    1. The content of each page of this Internet site is the property of Kalahari River and Safari
    2. No part of our internet site may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our Internet site, provided that this is for personal use only.
    3. Should you require any further information or permission to use anything contained in this site, please contact KRSC at This email address is being protected from spambots. You need JavaScript enabled to view it..
    4. The information contained in this Internet site is provided in good faith. The use of any information from this site is entirely at the risk of the user. KRSC will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this Internet site or in any other Internet site linked from it.
  22. Internet Site Security
    1. Booking online through our Internet site is safe. Security of our site is paramount and we have invested a great deal of time and money to ensure you can have the peace of mind that your details are secure. Our online reservation system is secure and your credit card information will be encrypted.

After you have checked availability for a unit and have clicked on "Book Online" to access the "Booking Details" page, the reservation process is secure. If your browser is set up properly, when you first enter a secure booking page you will see the security padlock icon appear in your browser.